Page 3 of of our customer's thank-you notes...
10/21/09:
Hi, I was sending you a follow-up e-mail as well...just to let you know about the product I bought. I am so pleased with the dehydrator. The quality is just fabulous and meets and exceeds my expectations. I used my dehydrator every week. i was worried that there would be spots that dehydrate quicker than others...and this is not true at all. The design of the excalibur really does hold true to its marketing claims. I highly recommend this product. I also highly recommend your company to anyone considering purchasing this and any other products you carry. Customer service was awesome...totally professional and polite...it is such a pleasure doing business with people like yourselves. Awesome! Sincerely, Janie
10/20/09:
We have used the rice cooker/steamer several times so far and really like it. Thank you for your prompt service. Don
10/19/09:
Hi Julie, I got my juicer and saladaco and soyabella on friday and I "worked" all weekend!! I use to make almond milk by myself , with 1 cup almonds I use to get 2 glasses and now with the soyabella I got 5 glasses of milk!! thank you for your mail. thank you again, martha
10/15/09:
Kudos to you and your staff for processing my order so efficiently. I've ordered from internet sites many times before but, never have I received such quick, timely and yes POLITE service.....all this BEFORE I received my juicer! I can rest assured that if there would be any problems with my order, you would take care of it. I'm a firm beliver in recognizing TRUE efforts in customer satisfaction so it may be repeated! Thanks, Mike
10/14/09:
Thank you Julie! The juicer works wonderfully. I have yet to use the grinder which I shall try this weekend. I will keep in touch with you if there are any problems. Best wishes, Bill
10/12/09:
Thanks for asking. Delivery was very prompt and I actually received it just in time to make fresh grape juice, 20 + qrts, grape freezer jam and grape jelly. I am pleased with the quality of the stainless steel the steamer juicer is made from. It works well and I expect it to last my lifetime. Thank you, Jeannie
10/08/09:
hello. thanks for the email. have used the juicer twice for making concord grape juice, and then on to make jelly. it has greatly reduced the stress, mess, and time involved in making jelly. very happy with the product, and got it quick! regards, kandy
10/08/09:
Thank you for the update on my order. I'm sure my mom will be happy with the juicer. Thank you for the quick shipping. Mahalo (Thank you), Daniel
10/07/09:
Dear Julie, You and your company are a blessing. I'm glad I purchased my juicer from a company that puts their customers number one on their list. Thank you for replacing the damaged books. Sincerely, Arlene
10/06/09:
Thank you so much for your e-mail. My daughter had an older Champion Juicer that her husband gave her ten years ago - it's lost somewhere in the things that still haven't been unpacked since they moved up here (from California) to be with me, in 2007. I told her that since we had completely remodeled our kitchen and had all new appliances that we needed a new juicer. She is delighted with it - says that it's much more compact than her previous juicer, and much quieter. We were given two apple boxes full of fresh beets, I started cleaning them and she finished scrubbing them and juicing as many as she could find room for the juice in our freezer. Then, she made borscht out of the remainder. She used to drink beet juice all the time and hadn't been able to without her juicer. She says that there's a difference in how she feels since she started to drink beet juice, again. Thank you for providing a wonderful product. Pamela
10/03/09:
Thanks for your follow-up emails, we appreciate the way you support your customers. We bought an adaptor that would take the American plug just days before your email arrived. We waited to hear from our electrician and when that didn't eventuate we bought the adaptor and decided to take a chance on using it. It worked just fine. Our electrician arrived last Thursday and he inspected the mill, plug and adaptor and said they were all compatible and would work safely. The mill works like a charm, it is so fast compared to our previous one. Five minutes and we have our fresh flour and it tastes just great. Now we will start to make a real dent in our wheat stocks. It is just so quick and easy to grind the grain now, and SO CLEAN! Before, we'd banished the grinder to a garage because it made such a mess and took so long to do. Now we only grind a couple of cups of grain at a time before making our bread so we leave the grinder on the kitchen bench for convenience. The old way we'd grind extra at a time and risk it going rancid because it was such a chore for my husband Alberto. He needed to spend hours grinding to get the flour fine enough. Sometimes, rather than wait for him to mill the flour, I'd use white flour and add bran, wheatgerm and gluten to it to get some semblance of whole grain bread. The mill arrived very quickly, it only took about a week. Thank you for your help with this order, it has made a huge difference to us. Best wishes for a very happy and successful week. Jan in Australia
10/03/09:
Just wanted to give you a followup on The Soyquick Soymaker Model SQ930-P we purchased from Ultimate Nourishment. We have been the very proud owners of our SoyQuick Soymaker for over 7 months now and it is such a very special part of our family thanks to you Julie! It has performed flawlessly and we use it a couple times a week and just absolutlely love this marvelous appliance. Everything about this tool is absolutely perfection. I have recommended your company to a co-erworker of mine, and I think he also will order a SoyQuick 930-P like mine thru my recommendation. Julie I cant say enough good things about you and your fine and very honest company, your truly are the very best on the Internet bar none. Thanks again my friend your Numero Ono in my eyes! Charles & Laura
09/30/09:
Thank you so much. In today's world is EXCEPTIONAL to receive the kind of customer service you are providing. Bless you and thanks again. Rhonda
09/30/09:
WOW! I AM indeed VERY impressed. I placed the order for the juicer parts with you folks in the afternoon on Monday, 28 September, and my friend and U.S.P.S. Postal Delivery Driver Ron Clemens just roared up to our door about an hour ago (that would have been 12:45 P.M. on Wednesday, 30 September) with my beautifully-wrapped package of ACME Juicerator parts! I don't know how you do it, but THANKS VERY MUCH! In fact, I am sipping a 16-ounce container of juiced Hearts-of-Romain lettuce, thanks to the good - - make that GREAT - - folks out there at Ultimate Nourishment!
Seriously, Julie, that is very definitely service above-and-beyond the call of duty, and I, for one, appreciate it VERY much! Wishing you a great week and an even more fantastic weekend, Most sincerely, Pete
09/28/09:
Thank you very much for the "heads-up" on my recent (today, Monday, 28 September 2009) order for my beloved (now 20-year-old) ACME Model 6001 "JUICERATOR". My wife (66) and I (72) are long-time juicers of the "Vegan Persuasion" and juice organic Romaine lettuce twice-a-day 7-days-a-week. I guess I got a bit carried away a few days ago and all of a sudden the "pommel" of the black phenolic plastic Tamper broke off the shaft of the Tamper (Plunger) just as I was pushing the final leaf of Romaine down through the chute. Imagine my surprise! Fortunately, the good folks at ACME designed the shaft with a generous-enough taper to it so that even with the "pommel" gone, the tapered surface of the shaft is sufficient to prevent it from going on down the chute and into the centrifuge chamber. So - - no harm done. I am very careful to clean the entire Juicerator with cold running water and an old well-worn pad of "Scotchbrite" after juicing every 16-ounce bottle of juice (that is equivalent to about 3 full heads of Romaine plus 1 "Heart of Romaine" (we buy the EARTHBOUND FARMS organic "Hearts" in packages of 3 at our lolcal WalMart Megacenter), and the Juicerator still looks - - and runs - - like brand-new. I have found that trying to push any more Romaine leaves than that through in a batch will load the Basket Filter up enough to cause a perceptible imbalance and "chatter". Anyhow, we love our machine, and we both thank you very much for your follow-up in placing our order for us. Wishing you a great week and an even-better weekend, Pete
09/26/09:
Thank you for my wonderful chair. This is a chair I have wanted for years, and only now had the money to get it, so this has been a long process. Thanks again for being in contact about shipping; I appreciate it. Thanks, Lori
09/25/09:
My Omega 8006 juicer arrived today in perfect shape. The thing runs like a champ. I have been using an Olympus 1000 juicer for the past 21 years and its still running fine which is a testament to the quality of the Omega products. Was time to treat myself to an upgrade and I wanted to be able to juice greens which the centrifugal juicers don't do well at all. I couldn't be happier with my choice. As for my choice of company's to purchase from, you are awesome. I have never had such wonderful customer service. Greatly surprised Julie that you called me to let me know it would be shipping the next morning. Many thanks for everything and I certainly will come to you for my future purchases. Already passed your web site on to several friends. Dale
09/23/09:
Thanks for your email. I just today had a chance to try our Champion 2000. It is really great. Is there a way to give your business some kind of positive feedback, as we would really like to send you our feedback, if it would help? Keith
09/22/09:
Thank you, Julie. I have received the Steamer and made my first batch of grape juice... just before the raccoons got to them. Bests regards, Henning
09/22/09:
Thank you for your persistence and your devotion to quality customer service. We were actually able (in a round about way) to get the needed replacement lid from the manufacturer. Honestly, I would rather have dealt with you than them, but it's in the past. Thanks again for your efforts, but we don't need the lid anymore. Have a great week, and thanks again. -Joseph
09/18/09:
I’m enjoying the Roma Strainer and Sauce Maker Deluxe. Put it to work immediately and its like we’re already old friends working together to make canning easier. Thank you for your prompt and friendly service. Jo
09/17/09:
Hey... great customer service! Gave you a great review on the survey! Thanks! Jackie
09/17/09:
I love the juicer, it's amazing Cara
09/16/09:
The chair just arrived, and it is exactly what I needed! Thank you for your excellent customer service, and have a wonderful rest of the week! In Munay, Kimberly
09/16/09:
I like the bamboo bench. Only one feedback to the manufacturers. To make it perfect, they should think about installing hinges that gently lock when the legs are fully opened. I am thinking of getting another one in the near future. EIM
09/14/09:
Thank you Julie. We are loving both items. As one person put it... the Huron juicer ROCKS! Thank you. Blessings, Terry
09/13/09:
I just wanting to say that I received my champion juicer promptly and in good condition and appreciate your service. I have lived with champion juicers before but never owned one and am glad to now have my own. Thank you. Marlena
09/10/09:
I am oh so happy with my new Omega 8006 Juicer!!! It is just totally awesome. I juiced my normal amount of produce this week and was surprised that the Omega gave me 3x the amount of juice. It actually tastes 'cleaner', too! hmmm...the single gear is totally different/better that the centrifugal. I am also happy with receiving the juicer exactly when you said I would...I was anticipating every day...Thanks! Lisa
09/10/09:
I'm really looking forward to these crocks! In fact, I built a narrow 8' tall shelf for the kitchen so I'll have a place to keep them. I wrote to a guy I know and told him about the crocks. He said they are just the thing he has been looking for, so I think you might hear from him. His name is Mike ****. The Yolife yogurt maker works great and we've been enjoying making yogurt on a regular basis. You should stock the Doniver strainer that removes lots of the whey and leaves a thick, Greek-style yogurt. Thanks. Richard
09/09/09:
I just wanted to let you know that everything is great and I'm enjoying using my new equipment. And I've been meaning to let you know that I was really happy with your website and the fact that shipping was free, and that it came right away. Your gang did really good, and I am super pleased with your company and crew. I will for sure be doing business with you in the future. Thank you very much! April
08/28/09:
Many Thanks for your understanding. Your customer service is great!
08/28/09:
THANKS JULIE NEXT IS GOING TO BE YOUR CLAY SLOW COOKER YUMMIE! STEVE
08/28/09:
Thanks for your excellent service. I received my juicer after just 8 days. This is my first juicer and it looks like I made a very good choice. Grace
08/27/09:
I appreciate your follow-up. I received your email a week or two ago and wanted to write a review about your store, but didn't want to sign up for that price-grabber site and give them my information. But I would like to communicate to you that we have been exceptionally pleased with our experience through your website. My husband and I have used the Blendtec Kitchen Mill multiple times already, and love it. It's a great product and it was listed at the lowest price I was able to find on the web. I was amazed at how quickly your shipped it-- we received it literally within 2 days of placing our order! It was in great condition, and all aspects of the transaction were great. I chose to order from your site because you offered Paypal as a payment option, so I just thought I'd let you know for future reference. There were several other sites I was looking at that sold the mill for the same price, but I chose yours because you offered Paypal. Thanks for the great experience, I would order from you again! -Cassie
08/27/09:
Thanks for the suggestion. I'll take it up with Champion. And thank you for being such a great company by taking all this time to work with me. I will recommend Ultimate Nourishment to anyone who may want juicing equipment that can't be found in Hawaii. It's too bad we are so far away from you all. Mahalo from Hawaii and me, Bill
08/27/09:
The first unit went to my my oldest she is a teacher of herbal medicine and woman studies. She loves the unit. We kept the other and are learning to dry the fruit from our yard. We also expect to do tomotatoes and herbs. thanks Jim
08/27/09:
My juicer arrived yesterday, thanks to you and all your effort. I appreciate you so much, and all that you did for me. Thank you again so much! Joan
08/26/09:
U have awesome customer service! Kimberly
08/25/09:
I just received my order and I wanted to compliment you on an incredible online service. My order arrived within 1 week of placing it, even though I live in Ontario, Canada. Thank you for this excellent service. Sincerely Elizabeth
08/25/09:
Thank You Julie. We will keep you in our 'favorites' for next time. Your service has been wonderful. Ann
08/24/09:
I've emailed the link to your site & the crocks to two friends. I'm looking forward to making yogurt and the pickled vegetables! Thanks. I've got your site bookmarked so when I need other items, I'll be back. Richard
08/24/09:
I love the juicer and left you great feedback on that survey. Have a great day! Mavis
08/23/09:
Thank you for the great service. The carafe is great and the service was excellent and prompt. Thanks again, Alex
08/19/09:
We love the rice cooker!! Our neighbor recommended your site, he loves the one he got from you. Thanks again..... Peggy
08/18/09:
Thank you for your help and assistance on selecting a juicer and also on your upfront advice. I selected your store over 3 others as I was being cautious concerning followup assistance from one, another claiming to be a discount but priced the same as all others and recommending the more expensive over the practical. Thanks for you openness and help. Frank
08/17/09:
I received my Champion Juicer today! Yahoo! I made a carrot juice. My dog loves the pulp, so I made some esp. for her. I think I got it put together the right way, although it seemed to come out the sides a little bit. I spaced and trashed the link that I was going to go back to and leave you feedback, so if you could send that to me I would be more than happy to praise Ultimate Nourishment for once again being their trustworthy selves. It's such a relief and pleasure to not have to think twice about it. Hope this email finds you having a nice day. Best wishes as always. Lisa
08/16/09:
We love our dehydrator. Thank you! Lydia
08/14/09:
Hi Julie, I was so excited about trying out the juicer last night thinking about it on the way home. My wife had all the carrots and celery cut up and ready to go. Before starting, I disassembled the unit to rinse out the blade, etc. I encountered a slight problem after washing out the unit as the juicer would not turn on. I was
panicked for an instance. I un-assembled the unit thinking I may have incorrectly put it back together. Finally, I noticed that there was a reset button on the bottom of the unit. Should have read the manual first. The Omega is very well manufactured and that first slip was so delicious. You're welcome on the review and hope continued success in your business. I'm hoping to
convince my friends to check your website before making any appliance purchases in the future. Have a great weekend and looking forward to more juicing tonight. ed
08/13/09:
Just received the Omega Juicer and am totally excited about using it tonight :-) Thanks so much.... I did complete the survey by Juicerguy. ed
08/13/09:
Yes I am enjoying my new Excalibur Food Dehydrator! It's wonderful and is performing to expectations. Thank you so much for your help in making my decision. I really appreciate the time you spent with me on the phone going through my options and which dryer would suit my purposes best. Thanks again, and have a wonderful day! Nina
08/10/09:
I'm having a blast exploring raw food recipes and decided to get a Champion juicer also, I had gotten the Green Star initially. A lot of recipes call for the Champion Juicer and of course I thought of Ultimate Nourishment. Hope you are having a lovely summer. It's beach weather so I'll be heading out tomorrow for some Sun and salt . Sincerely, Lisa
08/06/09:
My Saladacco is perfect. In fact, this the second one I have purchased from you. My first one was given to my sister, who just "had" to have one! Ciao-4-Now! Char
08/04/09:
Thank you so much for getting the new one here and making it so easy to ship the other one back. I really appreciate it! If I ever need another product you have, I'll certainly order it from you. Mary Ann
08/04/09:
Just wanted to let you know my crock has arrived and I can't wait to get started. Thanks again, Cindy
08/03/09:
The Excalibur 3900 is outstanding and the Paraflexx sheets are great as well! We have used the dehydrator for many different applications i.e. celery root puree sprinkled with celery salt and ground caraway seed and dried it into a paper thin sheets for garnish, fennel chips, dried Michigan sour cherries (could only use a ½ flat fresh and dried the other ½) there are countless uses for the Excalibur – Great product! One of my cooks was telling me about a spray you can spray on various products or purees and it will give the final product a perfect shine - I need to look into it. Thanks again for all your help with the products. Kind Regards, Chris
08/03/09:
Thank you for the quality Miracle Stainless Steel Rice Cooker. We are very pleased with the product. We are so happy to have something stainless steel. Thanks. Michele
08/01/09:
thank you so much. I am going to oder the wheat grass grower over the next few days. You have been so kind and helpful to me, I really appreciate it. With kind regards, Sue
07/27/09:
Thank you!! I appreciate the coupon. I haven't yet made rice in my new cooker but it looks like a wonderful one and I'm eager to try it this week. Have a wonderful weekend and its nice to know that you are there if I have any questions! Best, Caryl
07/27/09:
I received my L'Equip 215 XL juicer right on time today. Thanks for the speedy delivery. The Clipper Mill Carrot brush does a marvelous job of getting rid of dirt off my carrots and leaving the skin intact.....I just had my first glass of juice and it is heavenly! I love the stainless steel features this juicer has in the juicing blade and bowl. Talk about fast! Fast food really isn't bad if you choose the right food! Clean-up was a snap too, with a little brushing in quick sudsy water and then a rinse. I expect to physically feel real good after a couple of juicing days, with all those nutrients going from my garden to my bloodstream in minutes. And I want you to know I feel real good right now about my terrific buy in this juicer and great service I received; not to mention your email responses. Thanks for making my shopping experience so wonderful!....from One Happy Juicer, Nancy
07/27/09:
I received the soymilk maker last Friday, but didn't have a chance to use it until last night. I tried making Mexican rice milk (horchata), and it turned out okay :) Then, this morning, I tried my very first soy milk and it turned out great, too! I'll be posting another comment on your website. Thanks, Evangeline
07/26/09:
Hi Julie, thanks very much. The juicer works great, I'm using it everyday. Cheers, Matt
07/22/09:
The baby food mill arrived and we have already given it to th new parents. They had never seen such a thing and were pleased to get it. Baby is only 3 weeks old so it will be awhile before they use it. Thanks for good, prompt service. Jay
07/21/09:
Thank you so much for your quick response. I am very impressed with your customer service, especially your personal approach towards your customers. I will definitely order something from your website soon. Since the other yogurt makers are priced slightly higher than the one I had originally ordered, I would have to work that into my budget. I hope you will understand during our bad economy I have to be very careful of my spending. That is also why I wanted to make yogurt myself because it gets too costly considering that I eat yogurt everyday. Julie, thank you again and good luck always in your business. Phuong
07/21/09:
I have started using the juicer and I love the stainless steel blade and strainer and juicer bowl. I will order the Soy Quick Soy Maker today, and order the other stuff later. Thanks again, Evangeline
07/20/09:
Thank you Julie! We received the juicer on Friday and have tried it twice already. It is very easy to use and clean-up is a breeze. I'm enjoying the book as well. Thanks again. Christina
07/20/09:
Thank you! I appreciate your acting so quickly. This saves us both extra work. I will not hesitate to order from you in the future. Bill
07/17/09:
Thanks for the email, Julie. I have been hoping to buy this juicer for many years and it got here in time to make my first cherry juice of the season! I am very pleased. Thanks for the fast service.
07/14/09:
I am loving my juicer! Thanks for checking! Have a great day! Mary
07/14/09:
Thank you so much for such a nice follow-up message. So far I'm enjoying the sprouter. I have been watching the stages of my sunflower sprouts with amazement (among a couple of other things). So happy to not have to deal with soil. If I feel this would work for our raw food cafe we are opening
within the next 6 months, I will call to see if we may be able to work something out for a couple more. Warmest Regards, Karen
07/14/09:
Thank you Julie, I just received my rice cooker it looks nice. Cristal
07/14/09:
I'm loving it! Carrot Juice has literally made my skin glow :-)
07/10/09:
This morning I harvested two quarts (2 quart canning jars) of yogurt from my Yolife. It is very good and took only about 12 hours. Thanks for your help. You are like the old-time merchants you are helpful and actually care. Best, Marie
07/09/09:
Thank you very much for taking the time to respond to my inquiry. Very few business owners do this and, surprisingly, they don't care about customer service, which is a vital part of the business (as important as the product itself). I also read a lot of positive feedback about your company. Vitaclay pot reminds me of my childhood. As a little girl growing up in a small village (barrio) in the Philippines with no electricity, I remember eating fresh vegetables and fish cooked in a clay pot, no lead :) and the food was really tastier! Please give me two weeks to place an order - there are other products that I am planning to buy. Thanks and best wishes, Evangeline
07/04/09:
It was a pleasure to work with you. Thank you so much for helping me get all the products I really wanted at a price I could afford. I really appreciate all you did for me. I have already shared how pleased I was with the shopping experience with two friends who are checking into your website for products they are interested in. I hope I can send more business your way. Thank you again!!! Stacie
07/01/09:
I have just received the article and I am very happy. Thanks for being so quick! Beatrice.
06/29/09:
Mahalo Julie, I did appreciate the great service you provided and I will call or e-mail you if I need anything else. I'll be sure to tell all my friends about your great online store and the good service you provide. Take care and and have a wonderful summer!!! Aloha D'Armand/C&S Outfitter Big Island Hawaii
06/26/09:
Thank you for your email Julie, We LOVE our rice cooker. We got away from aluminum years ago but the only piece of aluminum cookware that we still owned was a rice cooker. We just couldn't give up the ease of using a rice cooker and we had only seen aluminum pots in rice cookers. Those other "stainless steel" rice pots weren't actually stainless steel, at least not the pot that the rice cooks in. We are so pleased with your product. Thank you for making a excellent rice cooker. We couldn't be happier with it. Have a great day, Strat
06/24/09:
Hello Julie Thank you for your email. I guess I missed that when I ordered. I checked back and saw it. I did find another site but it was about $20 more without the shipping charge. I appreciate the good customer service you are giving me here. So I think I will wait. Your price is right and your customer service is excellent. Thanks again for the excellent customer service. Ann
06/23/09:
Hi Julie, Thank you for the followup e-mail about the Omega 8005 juicer. It arrived last week, and I was surprised that it came so fast. I have been juicing for the past week and it is great, love the machine. Your service was the best. Thank you. Janet
06/23/09:
Thanks again, am looking so forward to the order. Thanks for all the discussion today, made it a perfect order!! Linda
06/23/09:
Hi and thanks for the email, I am enjoying the juicer, but my daughter has really taken to it. She is doing all my juicing right now!! JE
06/22/09:
I am enjoying the Miracle Stainless Steel Rice Cooker. But I wish there was a smaller size one available. We eat rice regularly and like to eat fresh cooked rice - so, if there was 2 cup or 3 cup stainless steel rice cooker, that would be perfect for us. I understand that you may not be the manufacturers, but still wanted to give you this feedback - in case you will be able to find us one. Regards, Sandhya
06/19/09:
Thank you so very much for all of the recipes and information! I really appreciate you letting me know about peeling the zest off lemons/oranges/limes/citrus and other helpful hints. I'll be sure to try some of these recipes in the coming weeks. Thanks again and have a great weekend! Steve
06/19/09:
your website has such a great selection, it was hard to stop at just two items! Best, Andrea
06/19/09:
Greetings. Your complimentary post was a delight. Your customer service and politeness are most appreciated. I had many tabs up for the Omega 8006 juicer but your representative was extremely polite and professional on the phone. She was the reason I decided to purchase from you and not the other tabs I had up in my browser. Thank You, Pastor Jeff
