We love customer feedback! Here's a selection of our customer's thank-you notes...
4/17/08:
Thank you for your pleasant service. The juicer arrived the following Thursday. We thought that was timely service. Thank you. We are anticipating using it soon. Hope to use it lots once our garden is planted and producing lots of greens. Anna
4/16/08:
Wonderful service. Thanks so much for the helpful information and quick shipment. The Champion Juicer is all that said it would be! Paula
4/16/08:
Thanks for answering my question. I read comments on your site from people who appreciated getting prompt replies from you. They were right. And you can add me to the list of folks who say 'Thank You' for being so good about customer service. It's a real pleasure when a business person takes the time to be helpful and informative these days. Eric
4/15/08:
Excellent customer service. Glad to do business with you. Ed
4/15/08:
Love the juicer! Thank you Lauren
4/9/08:
Thanks for your patience and kindness with my order. I am very excited about getting it and esp. using it. Thanks for the tracking number, too. Appreciate all you have done for me. Sincerely, Jeanne
4/8/08:
We are enjoying our new stainless steel rice cooker. We had two other non-stainless steel rice cookers and we got rid of them. Hopefully, we can do business with you again in the near future. Your follow ups indicate to me that you have a very good customer service. Arturo
4/5/08:
Thank you for providing such an awesome service. Marilyn
4/4/08:
Thanks so much! I will let you know how it turns out. I will definitely start checking out sprouting seeds and look into the broccoli seeds as well. I think I am on my way with a healthier lifestyle. You have been very helpful and supportive throughout my quest. I will continue to use your store for future purchases.
4/4/08:
Julie: Thank you for having such fine quality products. I was on my way to the Southern Women Ideal Home Show to buy myself a VitaMix blender when I thought I should check out what you had online since I was so satisfied with the 3 rice cookers that I have purchased. I'm very excited to receive my new Blendtex Blender. I would have been VERY disappointed if I had purchased a VitaMix blender for more money and found out that it would not have fit under my kitchen cabinets! Thanks for that comparison chart on your website! Thank you, also for being so available to discuss these products with me...it helps a lot in making a decision. Sincerely, Marilyn
4/4/08:
I just can't even begin to tell you how much I love the Seagrass Meditation Chair. I have not been able to meditate very much for years because I could not sit comfortably on the floor and felt too ungrounded in conventional chairs. This chair is so nice and low, yet just the perfect height to allow for comfort and support. At the present time I am not able to sit cross-legged in the chair, but I use my Zabuton mat folded in half to rest my feet on so I can sit crossed at the ankles or with the soles of my feet together. When I sit down on it I can tell that it is very strong and I know that this chair will last me a lifetime. Please give my special thanks to the foreman who oversees the crafting of these chairs for taking special care to be sure that my chair is perfect for me, and also to the craftsmen or women who make these chairs. It is obvious that quality materials are used and that the makers of these chairs take great care and pride in their work. I am absolutely thrilled! My cats also love the chair. When I am not sitting on it they think it is their new throne. There is no doubt that I will look to your company for my future meditation furniture needs and for other products as well. Your personal service and attention to details makes me feel like a very special and valued customer. Dionne
4/2/08:
I really like the cooker and it does a great job. The bottom rice does stick to the pot and tends to burn ever so slightly, but I'd rather deal with that than poisoning from Teflon. Hardly any bubbles come out of the unit either. I keep it at work and make rice every other day! Ivo
4/1/08:
Dear Julie, Thank you kindly for the update. The box arrived today. I haven't had a chance to open it yet, but I am looking forward to it! Thank you so much for your prompt and personal service, Julia
3/31/08:
Your welcome I use it all the time. I had an alumaniam one but you know how bad that was. If you made A three cup rice cooker like the one I bought I would buy that one too. The one I bought is to big for one like myself. Thank you again for manufactoring the product. I 'll get A lot of use out of it. Sincerely, Troy
3/26/08:
I just wanted to let you know that I love my Vitaclay rice and slow cooker. I have tried cooking various types of rice with no problems. I had to adjust the amount of water but that is all the adjustment I had to make. I haven't tried many slow cook recipes but what I have made has been great. Linda
3/25/08:
Thank you...we got the products quickly w/o incident.....and are very happy with the products and your service.....you have our stamp of approval. victor
3/24/08:
Hi Julie, I love the amazing nut bag! I made almond milk last week and it was divine. The bag is easy to use and even easier to clean! Thanks for sending the directions and recipe info to me. I look forward to using this bag for a long time. Thanks again, Lisa
3/23/08:
Hi Judie, Just a brief note to let you know I received the juicer and much quicker than what I consider to be normal (excellent service). I found the combinations of the various foods quite interesting, however, I need to do some shopping for more fruits & vegetables to try them. I did find the instructions regarding the juicer a bit briefer than expected. At this point I am pleased with the purchase. Sincerely, John
3/22/08:
Dear Julie, Thank you! I am so excited---thank you! This is the best customer service that I have ever received. I will recommend your website to all my friends. I use my blender most everyday to make fresh "green" drinks! God Bless you and thanks again. Cher
3/21/08:
Dear Julie and Dan, I cant believe it! I ordered my juicer on wednesday and recieved it 2 days later. It came as promised in excellent condition. This has to be the best online shopping experiance I have ever had and I shop a lot online. Thank you for the fast efficient service. Great price and free shipping also. Cant beat that deal. I will highly recommend your site to my friends and will not hesitate to shop Ultimate Nourishment again. Thank you, David
3/20/08:
Thanks! I LOVE the Miracle SS Rice Cooker. -Linda
3/19/08:
Hi Judie, Thank you for the notification of shipment and other information. I will be looking forward to trying out the equipment. Also, I do appreciate the extra effort and cooperation in seeing to it that I got such prompt service. I am quite anxious to try finding a solution to this Lymphoma problem and believe good nourishment could play an important role in it. Sincerely, John
3/18/08:
Julie, Your personal e-mail follow-up is a great touch, happily matched by speed and efficiency. It's a pleasure doing business with you. Alan
3/18/08:
Hi Julie, I am very impressed with your company. The blender arrived today and I only ordered it on Saturday. Thanks you very much, I will tell all my friends about your website. Helen
3/17/08:
Hi Julie, Thanks for the emails about my purchase. I was very impressed with the same-day shipping, and the dehydrator works very well. What I'm most impressed with is your service and business philosophy. You do what many, many business owners SHOULD be doing - keeping in regular communication about the customer's order, and even after the order. That's a great way to do business. I don't write this idly. I'm a copywriter and small business marketer, and you do what I want my clients to do. Many of them have convinced themselves that they're too busy to keep in such regular contact, but I disagree. If they're that busy, they're probably doing things they should be paying someone else to do. So, I applaud the way you run your business, and show your caring for your customer. Thank you, Julie. You can be sure I'll visit your site again, and do business with you when I need something you offer. Kevin
3/17/08:
Hi Julie, thanks for the follow up! I am having a good time with my new juicer, I like the way it works and its parts on how it is put together. So thanks for all the help in getting one. John
3/13/08:
hi Julie! Yaaay! THANK YOU!!!! i am deeply inspired by your excellent customer service! you will undoubtedly be getting more and more referrals! thank you for all of your intentionality and consciencious work! i am so excited to cook with the vita clay! have a beautiful day, and give yourslef a BIG hug! (please feel free to cut and paste this and quote me on your website! you deserve it!) :) <3, najia
3/12/08:
Yes, it looks great with the other one and my wife loves it. thanks. Mark
3/12/08:
Thank you for your e-mail. The blender came while we are on vacation. I look forward to using it when we come back--alot! Borgny
3/12/08:
julie thank you for your follow up and your notice. richard
3/10/08:
Thanks Julie, I received the Paraflexx on Saturday and began using them immediately. They are great....and so are you. Joyce
3/9/08:
thank you we love our new stainless steel rice cooker. erickson
3/7/08:
Works well-am enjoying it …Thank You. Thomas
3/5/08:
Julie, Thank you for the follow up. The rice cooker is wonderful! In fact, right after I cooked in it for the first time I immediately called my sister and she ordered one as well... along with a smoothie machine! Thanks, Laura
3/4/08:
I received my VitaClay Cooker today. I am impressed with the quality and appearance. I am looking forward to using it very soon. Thank you so much for offering it!! Georgia
3/4/08:
Julie, Thanks for the reply to my question. I will look into the electricity timer option that you mentioned. Thanks for providing a SS rice cooker! We were glad to know that we could purchase one that did not have a teflon or non-stick coating in the cooking bowl. Thanks Again, James
2/28/08:
Dear Julie, Thank you for inquiring about my enjoyment of my soy milk maker. I want to say that I love it. My husband and I are a couple of old hipsters from back in the late 60's and have gotten back in touch with our roots recently joining the vegan way of life. This just makes it so much easier and saves quite a few bucks...ALOT of bucks. While you can certainly make soy milk on your own without any appliance, this just makes things so much easier. And we were buying soymilk for the convenience of not making it ourselves. But no need now, I soak my beans over night and the next morning make enough to last 4 days. Great in our smoothies. And I am collecting okara recipes...YAY!!! Although we are sharing that with our dogs in their food. No store bought food for them. The bean skins go in the compost so everyones a winner. Thanks for the work you do. Diane
2/22/08:
Aloha, I wanted to thank you for following up with this order so quickly. It is appreciated. I will look forward to receiving this order and adding more fermented veggies into my diet. A hui hou ! (until next time) Laura
2/19/08:
Hi Julie, If they ever get up a Julie Thompson fan club, I'm in. Thanks for the best and fastest product problem-resolution ever! Warmly, Peter
2/19/08:
Julie, A little unnecessary background, to let you know how much your kindness means. Abbey is one of those who just seem to draw 'bad luck.' To her, nothing was more likely than that her Healthmaster 100 would somehow be deficient. Her next thought was, "this is going to be hard to exchange, and expensive because of shipping costs as well." And she was ready to feel bad for me since I bought it for her and would be footing the shipping costs. When I phoned her with the report of our conversation, and how helpful you were, she came near tears: kindness does that to her. Honestly, after we spoke, I wanted to ask if you'd mind if I erected a statue in your honor at a local park. You are some of what's right in the world. Thanks! Peter
2/19/08:
I've been enjoying all my little appliances thank you. The Healthmaster is used almost daily. The Rice cooker about 1-2 times a week. So far so good. I definitely will take you up on the offer to purchase again. Why are all the healthy online vendors out west? It makes for costly shipping. That's the only issue I have. But if you're the only one with the best products I have no other choice. You will no doubt hear again from me. Angela
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